Sometimes we can we can help more effectivly if we can see things from your perspective - that's why we have a remote support tool that allows you to share your computer with us.
Whilst all reasonable measures have been taken to ensure a malware and risk free experience, complete security can never be guaranteed and 8086 IT solutions Ltd. shall not be liable for any loss or damage as a result of using remote support.
After clicking the logo above you will be directed to run or save - choose run and accept the disclaimer.
In Firefox you have to choose 'Save File' - then it may be opened using the show downloads button.
You should see the following box - tell the engineer your ID and password.